12. The Magic of Humanity
The smartly dressed woman may be dropping F-bombs on her phone call, while the young man with sagging pants is reading poetry. Remember, don’t judge a book by its cover. If you pay attention, you’ll learn a lot about the people around you.

13. Culture & Language
Learn to listen. You may hear different languages or you may just overhear a lively story. Of course, you don’t want to appear to be listening. Which is really hard if you hear a good joke or comment but give it your best shot to appear uninterested.