10. Think Before Speaking
Don’t justblurt out the first thing that pops into your mind. Give yourself a chance to consider the other person’s ideas and formulate your own answer.

11. Play Nice
You’re trying to resolve a disagreement, not intensify it. Stick to the issue at hand, avoid words that are malicious, and avoid biting comments. Don’t speak over each other, and really make an effort not to lose your temper.