7. It’s not my fault he/she is so sensitive
That is true, but once you realize it, you have the empathy to understand how the person might feel. Try to put yourself in the other person´s shoes.

8. They misunderstood me. I don’t need to explain myself
Misunderstandings are all too common and can be made right. It´s always our responsibility to ensure the other person understood exactly what you meant. It´s ok to go back and explain yourself.

9. I’ll make it up to him/her another time
There is no time like now to make things better. You never know whether there will be another time …