So, next time you need Thames Water, don’t panic. Check the clock. Is it between 8 AM and 8 PM on a weekday? Dial that 0800 number with confidence. Is it Sunday? Take a deep breath, pour a glass of tap water (ironic, I know), and call Monday morning.
You’re not just dealing with a utility company—you’re playing a game where knowledge is power. And now you’ve got the cheat sheet. Go forth, call at the right time, and maybe even enjoy the fact that you didn’t have to hold for an hour. Cheers to that.